Privacy Policy

Effective date: 05.02.2026

This Privacy Policy describes how the website dtechhq.co.za, operated under the brand Goldrush (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you visit or use our online casino services. By continuing to browse or use this site, you acknowledge that you have read and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We may collect various types of personal information from you when you register, use our services, or interact with our website. The data we collect includes, but is not limited to:

Personal identification information (name, surname, date of birth, identity number)
Contact details (email address, phone number, postal address)
Account credentials (username, password)
Payment and financial information (bank account details, card information, transaction history)
Technical data (IP address, browser type, device information, operating system)
Usage data (pages visited, time spent on site, click patterns)
Communication records (correspondence with customer support, chat logs)

2. Purposes of Processing

We process your personal data for several legitimate purposes in order to provide you with a secure and compliant gaming experience. These purposes include:

To create and manage your user account
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to your enquiries
To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
To prevent fraud, ensure security, and detect unlawful activities
To comply with legal obligations under South African law and applicable regulations
To send you promotional offers, bonuses, and marketing communications (with your consent)
To improve our services, website functionality, and user experience
To conduct data analysis and research for business development purposes

3. Disclosure and Sharing with Third Parties

We respect your privacy and do not sell your personal data to third parties. However, we may share your information with certain trusted partners and service providers in the following circumstances:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention service providers
Cloud storage and hosting service providers
Marketing and analytics partners (with your consent)
Legal and regulatory authorities when required by law or to comply with legal processes
Professional advisers, including lawyers, auditors, and consultants
Business partners in the event of a merger, acquisition, or sale of assets

All third parties with whom we share your data are contractually obligated to protect your information and use it only for the purposes we specify.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies: necessary for the website to function properly and provide core services
Performance cookies: collect information about how visitors use our site to help us improve functionality
Functional cookies: remember your preferences and settings to enhance your user experience
Marketing cookies: track your browsing habits to deliver personalised advertisements and promotional content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. Our security measures include:

Encryption of sensitive data using industry-standard SSL/TLS protocols
Secure servers and firewalls to prevent unauthorised access
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal data on a need-to-know basis
Secure payment gateways compliant with PCI DSS standards
Regular backups to prevent data loss

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for which it is processed:

Account information: retained for the duration of your active account and for a period thereafter as required by law
Transaction records: retained for a minimum of five years to comply with financial and anti-money laundering regulations
Identity verification documents: retained in accordance with South African regulatory requirements
Marketing data: retained until you withdraw your consent or request deletion
Technical and usage data: typically retained for up to two years for analytical purposes

Once the retention period expires, we will securely delete or anonymise your personal data in accordance with our data protection procedures.

7. User Rights Regarding Personal Data

Under applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, you have certain rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you may request deletion of your personal data under certain circumstances
Right to restriction: you may request that we limit the processing of your data in specific situations
Right to object: you may object to certain types of processing, including direct marketing
Right to data portability: you may request to receive your data in a structured, commonly used format
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided in section 10. We will respond to your request within the timeframes prescribed by law.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of external websites. When you click on a third-party link, you will be directed to that third party’s site, and we encourage you to review their privacy policy before providing any personal information. We do not endorse or assume any responsibility for third-party sites, and your use of such sites is entirely at your own risk.

9. Updates to the Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us using the following details:

Email: [email protected]

Website: dtechhq.co.za