Responsible Gaming

Effective date: 05.02.2026

At Goldrush, we are committed to ensuring that our platform on dtechhq.co.za provides a safe, transparent, and enjoyable gaming environment for all our players in South Africa. This Responsible Gaming page outlines the principles and measures we have implemented to promote balanced and responsible play. Our primary goal is to ensure that gaming remains a form of entertainment without negatively impacting your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Goldrush is dedicated to fostering a responsible gaming culture. We believe that online gaming should be enjoyed in a controlled and informed manner. We continuously monitor our operations to ensure compliance with the highest standards of player protection, and we work closely with recognised responsible gaming organisations to uphold ethical practices. Our commitment extends to providing transparent information, effective tools, and support to help you maintain control over your gaming activities.

2. Gambling as Entertainment

Gambling should always be viewed as a leisure activity, not as a means to generate income or solve financial problems. To help you maintain this perspective, we recommend the following practical tips:

Set a budget before you start playing and stick to it.
Never chase your losses or try to win back money you have lost.
Take regular breaks and avoid prolonged gaming sessions.
Only gamble with money you can afford to lose, not with funds needed for essential expenses.
Avoid gambling when you are stressed, upset, or under the influence of alcohol or substances.
Keep track of the time and money you spend on gaming.

3. Control and Self-Protection Tools

Goldrush offers a range of tools designed to help you manage your gaming activity and stay in control. These include deposit limits, which allow you to set daily, weekly, or monthly spending caps; session time reminders to alert you when you have been playing for a certain period; and the option to take a temporary break or cooling-off period from gaming. Additionally, we provide self-exclusion options that enable you to restrict access to your account for a specified duration or permanently if needed. These tools are easy to access through your account settings, and our support team is available to assist you in activating them.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that may indicate gambling is becoming a problem. Early awareness can help you take action before the situation worsens. Some common signs include:

Spending more money or time on gambling than you originally intended.
Neglecting work, family, or social responsibilities due to gambling.
Borrowing money or using savings meant for other purposes to fund gambling.
Feeling anxious, irritable, or restless when you try to reduce or stop gambling.
Lying to friends or family about the extent of your gambling activities.
Gambling to escape from problems or relieve feelings of helplessness or depression.
Repeatedly trying and failing to control, cut back, or stop gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.

5. Protection of Minors

Goldrush is committed to preventing underage gambling. You must be at least 18 years of age to register and play on dtechhq.co.za. We employ strict age verification processes during registration and reserve the right to request additional identification documents at any time. We encourage parents and guardians to use parental control software and to monitor internet usage to prevent minors from accessing online gambling sites. Protecting young people from the risks associated with gambling is a shared responsibility, and we take this duty very seriously.

6. Support and Seeking Help

If you are struggling with problem gambling, please know that help is available. There are numerous organisations in South Africa and internationally that provide confidential support, counselling, and treatment services. We encourage you to reach out to these resources, which include helplines, face-to-face counselling, and online support groups. Taking the first step to seek help is a sign of strength, and there are trained professionals ready to assist you on your journey to recovery.

7. Assistance and Contact

Our customer support team at Goldrush is here to help you with any questions or concerns regarding responsible gaming tools, account limits, self-exclusion, or any other related matters. We are committed to providing you with the assistance you need to maintain a safe and enjoyable gaming experience.

Email: [email protected]

Website: dtechhq.co.za

At Goldrush, we encourage all our players to enjoy gaming responsibly and to keep entertainment under control. Your wellbeing is our priority.